Job Description
Are you a people person looking for a rewarding career in the heart of Memphis? Join our dynamic team at a top-tier hospitality establishment where your presence matters. We are currently seeking a professional and energetic Front Desk Agent to provide exceptional guest experiences.
At Memphis Hospitality Solutions, we pride ourselves on our commitment to employee satisfaction and financial flexibility. We understand the importance of getting paid on time, which is why we offer Daily Pay options for our dedicated staff. If you are looking for a stable job with immediate financial freedom, this is the perfect opportunity for you.
Why Join Us?
- Competitive hourly wage ($18 - $22/hr).
- Access to Daily Pay technology to get paid sooner.
- Comprehensive training and career advancement opportunities.
- Supportive and professional work environment.
Responsibilities
- Check guests in and out of the hotel efficiently, ensuring a seamless arrival and departure experience.
- Answer incoming calls and respond to emails in a timely and professional manner.
- Handle guest inquiries, complaints, and requests with empathy and problem-solving skills.
- Manage reservations, room assignments, and billing information accurately.
- Maintain a clean, organized, and welcoming front desk and lobby area.
- Assist with concierge services and provide local area information to guests.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or GED required; hospitality or customer service experience preferred.
- Strong computer proficiency, including familiarity with Property Management Systems (PMS).
- Excellent verbal and written communication skills.
- Ability to work flexible schedules, including nights, weekends, and holidays.
- Professional appearance and a positive attitude.
- Must be authorized to work in the United States.