Job Description
Join our award-winning team at Grand Horizon Resorts, where exceptional hospitality meets world-class service! We're seeking a charismatic Front Desk Agent to be the first point of contact for our esteemed guests. You'll manage check-in/out processes, resolve inquiries with professionalism, and create memorable experiences that align with our brand's luxury standards. Enjoy competitive compensation, career advancement opportunities, and a vibrant work environment in Orlando's premier hospitality district.
Responsibilities
- Handle guest check-in/check-out procedures with efficiency and warmth
- Manage reservation systems and room assignments accurately
- Address guest inquiries and resolve issues promptly
- Process payments and maintain financial transaction records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel services and amenities to enhance guest experiences
- Maintain detailed logs of guest requests and special occasions
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera/PMS property management systems
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Valid Florida driver's license preferred
- Fluency in English; Spanish proficiency highly valued
- Availability to work flexible shifts including weekends/holidays