Job Description
Join our award-winning team at Grand Pacific Hotels, where luxury meets coastal charm in the heart of San Diego! We're seeking passionate Front Desk Agents to create unforgettable experiences for our discerning guests. As the first point of contact, you'll embody our commitment to excellence while handling check-ins, managing reservations, and resolving inquiries with finesse. Enjoy competitive compensation, comprehensive benefits, and a vibrant work environment overlooking the Pacific. Elevate your hospitality career in America's Finest City!
Responsibilities
- Deliver exceptional guest service through seamless check-in/check-out processes
- Manage reservations and optimize room allocations using Opera PMS
- Resolve guest inquiries and complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance teams for operational efficiency
- Process payments and maintain accurate financial records
- Execute upselling strategies for premium rooms and amenities
- Collaborate with concierge team to enhance guest experiences
Qualifications
- Minimum 2 years luxury hotel front desk experience
- Proficiency in hotel management systems (Opera/PMS)
- Exceptional communication and conflict resolution skills
- Valid California driver's license and clean driving record
- Ability to work flexible schedules including nights/weekends
- Spanish fluency strongly preferred
- Knowledge of San Diego attractions and services
- Professional appearance and warm demeanor