Job Description
Are you seeking a dynamic career in the heart of New York City? Luxe Stay Management is looking for a dedicated and personable Front Desk Agent to join our elite hospitality team. We pride ourselves on delivering exceptional guest experiences, and we are searching for individuals who are passionate about service.
In this role, you will be the face of our brand, ensuring every guest feels welcome from the moment they step into the lobby. We understand the importance of financial flexibility, which is why we offer Daily Pay Options for eligible employees. Join us and take control of your earning schedule while working in a luxury environment.
Why Join Us?
- Daily Pay Access: Get paid the day after you work.
- Competitive Compensation: Earn between $18.00 and $24.00 per hour based on experience.
- Growth Opportunities: Clear pathways to management roles within our expanding portfolio.
- Modern Work Environment: Join a supportive team in a state-of-the-art facility.
Responsibilities
- Guest Relations: Greet all guests warmly, answer inquiries, and ensure a high level of customer satisfaction at all times.
- Check-In/Out: Efficiently manage the check-in and check-out processes, including verification of identification and payment.
- Reservations: Assist with managing room reservations and updates to guest profiles in the property management system.
- Front Desk Operations: Handle incoming calls, emails, and faxes promptly and professionally.
- Payment Processing: Process credit card transactions, cash, and other forms of payment accurately while adhering to security protocols.
- Problem Resolution: Address guest complaints or issues immediately and escalate to supervisors when necessary to ensure a positive outcome.
Qualifications
- Experience: Previous experience in a hotel front desk or customer service role is preferred.
- Education: High school diploma or GED equivalent required.
- Skills: Proficiency with Microsoft Office Suite and property management software (PMS) is a plus.
- Communication: Excellent verbal and written communication skills in English.
- Interpersonal: A friendly, outgoing, and professional demeanor with strong interpersonal skills.
- Availability: Ability to work flexible shifts, including weekends, holidays, and evenings.