Job Description
Welcome to Apex Hospitality Group, where we are redefining the guest experience in the heart of New York City. We are currently seeking a professional and welcoming Front Desk Agent to join our high-performing team.
Why Join Us?
We understand that our team is our greatest asset. That is why we offer Daily Pay options, giving you access to your earnings when you need them most. Whether you are looking for steady shift work or a career in hospitality, this is the perfect opportunity to grow in a dynamic environment.
As a Front Desk Agent, you will be the face of our brand, ensuring every guest feels valued and attended to from the moment they arrive.
Responsibilities
- Greet and Welcome: Provide a warm, professional greeting to all guests and check them in/out efficiently.
- Guest Assistance: Answer inquiries regarding hotel services, local attractions, and directions with a helpful attitude.
- Operational Support: Handle phone calls, emails, and faxes promptly and accurately.
- Administrative Tasks: Maintain the reception area, manage guest logs, and handle cash and credit transactions.
- Shift Coordination: Adhere to the specific shift schedule, including nights, weekends, and holidays.
- Security: Monitor access points and ensure the safety and security of the property.
Qualifications
- Experience: Previous experience in a front desk, reception, or customer service role is preferred.
- Skills: Excellent verbal communication and interpersonal skills.
- Availability: Must be flexible to work various shifts, including weekends and evenings.
- Technical Proficiency: Comfortable using Property Management Systems (PMS) and standard office software.
- Professionalism: A neat appearance and a positive, problem-solving mindset.
- Education: High school diploma or equivalent required.