Job Description
Join Our Team at Horizon Hospitality Group!
We are currently seeking a dedicated and enthusiastic Front Desk Agent to join our dynamic team in Charlotte, North Carolina. We pride ourselves on providing exceptional guest experiences and offer the flexibility of daily pay to our valued employees. No prior experience is necessary—we provide comprehensive training to get you up to speed quickly.
Why Join Us?
- Daily Pay Option: Get paid the same day you work with our daily pay feature.
- No Experience Needed: We train you from scratch.
- Competitive Pay: Earn between $14.00 and $18.00 per hour.
If you have a positive attitude and enjoy helping people, this is the perfect opportunity for you.
Responsibilities
- Greet Guests: Welcome visitors with a warm and professional demeanor, ensuring a positive first impression.
- Check-in/Check-out: Process guest registrations, verify identification, and handle payments efficiently using hotel management software.
- Communication: Answer incoming phone calls, manage emails, and respond to guest inquiries regarding services, directions, and local attractions.
- Front Desk Operations: Manage the lobby area, handle mail and packages, and maintain a tidy and organized workspace.
- Guest Services: Assist guests with requests, such as wake-up calls, room service, and local transportation arrangements.
- Security & Safety: Monitor security cameras, secure the front entrance, and report any maintenance issues or safety concerns to management immediately.
Qualifications
- Education: High school diploma or GED is preferred.
- Experience: Previous front desk or hospitality experience is a plus, but no experience is required.
- Skills: Strong interpersonal and communication skills are essential.
- Technology: Basic computer proficiency and the ability to learn new software quickly.
- Availability: Flexibility to work various shifts, including weekends and holidays.
- Appearance: Professional appearance and a friendly, approachable personality.