Job Description
Are you a people person looking for a rewarding career in the heart of Tennessee? Nashville Hospitality Solutions is currently seeking a dedicated and enthusiastic Front Desk Agent to join our award-winning team. We pride ourselves on providing exceptional guest experiences and offer a fantastic work environment. We are proud to offer Daily Pay options and do not require prior experience for this role. If you are ready to start a new career path today, we want to hear from you!
Responsibilities
- Greet all guests with a warm, professional, and welcoming demeanor upon arrival and departure.
- Manage the check-in and check-out process efficiently, ensuring accuracy in registration cards and payment transactions.
- Answer incoming phone calls and respond to emails promptly, resolving inquiries to the guest's satisfaction.
- Assist guests with local recommendations, directions, and any special requests to enhance their stay.
- Handle cash transactions and operate the Point of Sale (POS) system with 100% accuracy.
- Maintain a clean and organized front desk area, ensuring a welcoming atmosphere for visitors.
- Collaborate with housekeeping and maintenance teams to address any guest needs or room issues immediately.
Qualifications
- High school diploma or GED equivalent is preferred but not mandatory.
- Previous customer service or hospitality experience is a plus, but we are willing to train the right candidate.
- Strong verbal communication skills and a friendly, approachable personality.
- Basic computer literacy and the ability to learn new software quickly.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Reliable transportation and a professional appearance.