Job Description
Welcome to the Grand Plaza Hotel, Oklahoma City’s premier destination for luxury and comfort. We are currently seeking a dynamic and personable Front Desk Agent to join our passionate team.
At Grand Plaza, we pride ourselves on delivering exceptional guest experiences. We understand that our team is our greatest asset, which is why we offer competitive hourly rates and Daily Pay options to ensure you get compensated when you need it most.
If you have a passion for hospitality and thrive in a fast-paced environment, we want to meet you.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to all guests upon arrival and departure, creating a lasting first impression.
- Check-In/Out: Efficiently process guest registrations, payments, and key distribution while maintaining accurate records.
- Communication: Answer incoming calls and emails promptly, answering inquiries regarding hotel amenities, local attractions, and services.
- Problem Solving: Handle guest complaints or issues with grace and efficiency, escalating complex matters to the management team when necessary.
- Housekeeping Coordination: Monitor the lobby and common areas to ensure they are clean and presentable, coordinating with housekeeping staff as needed.
Qualifications
- Experience: Previous front desk or customer service experience in the hospitality industry is preferred but not required for enthusiastic learners.
- Skills: Strong interpersonal and verbal communication skills; ability to interact with diverse guests from around the world.
- Technology: Proficiency with hotel property management systems (PMS) and basic computer skills (Microsoft Office Suite).
- Availability: Flexible schedule availability, including weekends, holidays, and evenings.
- Professionalism: A positive attitude and a commitment to maintaining the hotel's high standards of excellence.