Job Description
Join our award-winning luxury hotel in the heart of Memphis! As a Front Desk Agent, you'll be the first point of contact for our distinguished guests, delivering exceptional service that embodies Southern hospitality. We offer competitive compensation, comprehensive benefits, and a vibrant work environment in the city's entertainment district. If you're passionate about creating memorable experiences, we want you on our team!
Responsibilities
- Provide exceptional guest check-in/check-out service with personalized attention
- Manage reservations and room assignments with precision
- Resolve guest inquiries and concerns promptly and professionally
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams for seamless operations
- Utilize property management systems efficiently
- Uphold brand standards and safety protocols
- Act as a local Memphis ambassador for guest recommendations
Qualifications
- 1+ years of hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent required
- Valid Tennessee driver's license preferred
- Spanish language skills a plus
- Positive attitude with strong attention to detail