Job Description
Join Denver's premier luxury hospitality destination! The Grand Aspen Hotel is seeking exceptional Front Desk Agents to create unforgettable guest experiences in the heart of the Mile High City. Our award-winning team thrives on professionalism and passion for service. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of America's most vibrant travel destinations.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations and optimize room assignments using Opera property management system
- Resolve guest inquiries and complaints with swift, solution-focused approaches
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Upsell premium amenities and services to enhance guest satisfaction
- Maintain accurate financial transactions and shift reports
- Execute emergency procedures with calm precision
Qualifications
- Minimum 2 years luxury hotel front desk experience
- Proficiency in Opera property management system
- Exceptional communication and conflict resolution skills
- Valid Colorado alcohol server certification
- Ability to work flexible shifts including nights, weekends, and holidays
- Professional appearance and polished guest service demeanor
- Basic accounting knowledge for cash handling
- Fluency in English; Spanish proficiency highly desirable