Job Description
Are you a welcoming personality looking for a rewarding career in the hospitality industry? Omaha Hospitality Group is currently seeking a dedicated Front Desk Agent to join our dynamic team. We pride ourselves on exceptional guest experiences and offer Daily Pay options to ensure our team members have immediate access to their earnings.
Located in the heart of Omaha, our property is a beacon of comfort and service. As the first point of contact for our guests, you will set the tone for their entire stay. We are looking for individuals who are organized, professional, and passionate about creating memorable moments for travelers.
Why Join Us?
- Daily Pay Option: Get paid when you work, not when the pay period ends.
- Competitive Compensation: Hourly rate of $17.00 - $22.00 based on experience.
- Growth Opportunities: Clear pathways for career advancement within the hospitality sector.
- Modern Environment: Work in a state-of-the-art facility with great amenities.
Responsibilities
- Guest Services: Efficiently check-in and check-out guests, ensuring a seamless arrival and departure experience while collecting appropriate payment and fees.
- Reception Operations: Answer incoming calls and emails promptly, managing reservations, inquiries, and requests with a friendly and professional demeanor.
- Problem Resolution: Address guest complaints or concerns immediately and escalate complex issues to management, striving to achieve a 100% guest satisfaction rate.
- Security & Safety: Monitor the lobby and surrounding areas to ensure the safety and security of guests and property; verify identification for late arrivals.
- Administrative Tasks: Maintain accurate guest records in the Property Management System (PMS), process daily reports, and handle cash handling and banking duties accurately.
- Lobby Management: Maintain a clean, organized, and inviting lobby environment for all visitors and guests.
Qualifications
- Experience: Previous experience as a Front Desk Agent, Receptionist, or in a similar customer service role within the hospitality industry.
- Communication: Excellent verbal and written communication skills with the ability to interact with diverse personalities professionally.
- Technical Proficiency: Must be computer literate with experience in property management software or reservation systems (e.g., Opera, StayNTouch).
- Attention to Detail: Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously in a fast-paced environment.
- Professional Appearance: Maintains a professional appearance and adheres to the company's dress code and grooming standards.
- Availability: Flexibility to work various shifts, including weekends, holidays, and evenings.