Job Description
Join our award-winning team at the Grand Capital Hotel in the heart of Washington DC! We're seeking passionate Front Desk Agents to deliver exceptional guest experiences with our revolutionary daily pay option. Enjoy competitive wages, flexible scheduling, and career growth opportunities in one of DC's most vibrant neighborhoods. Perfect for hospitality professionals seeking financial flexibility without compromising on career advancement.
Why You'll Love Working With Us:
• Same-day pay via our digital platform
• Comprehensive health benefits (Day 1)
• Free hotel discounts worldwide
• Professional development programs
• Prime location near metro and attractions
Responsibilities
- Check in/out guests efficiently while maintaining brand standards
- Manage reservations using Opera property management system
- Handle guest inquiries and resolve service issues proactively
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services to maximize revenue
- Maintain a clean and organized front desk area
- Participate in daily shift briefings and training sessions
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with hotel management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Basic knowledge of Washington DC attractions and transportation
- High school diploma or equivalent required
- Valid driver's license preferred
- Ability to stand for extended periods and lift 25 lbs