Job Description
Are you a people person looking for a role that values your time and talent? Join The Grand Resort Group as a Front Desk Agent and experience the flexibility you deserve. We are currently seeking enthusiastic professionals to join our Orlando team, offering a unique opportunity for Daily Pay so you can access your earnings instantly.
As a Front Desk Agent, you are the heart of our hotel. You will be responsible for ensuring our guests have a memorable stay from the moment they walk through the door. We pride ourselves on our premium service standards and are looking for individuals who share our passion for hospitality.
Why Choose Us?
- Daily Pay Option: Get paid the same day you work with our Earned Wage Access program.
- Competitive Compensation: Earn between $18.00 and $22.00 per hour based on experience.
- Health & Wellness Benefits: Comprehensive medical, dental, and vision coverage for full-time employees.
- Employee Discounts: Enjoy exclusive rates on stays at all our properties nationwide.
Ready to advance your career in a dynamic environment? Apply today!
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a smooth check-in and check-out process.
- Manage reservations and room assignments efficiently using hotel management software.
- Handle guest inquiries, complaints, and requests with the highest level of professionalism and empathy.
- Process payments accurately and maintain a tidy front desk area.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms meet quality standards.
- Answer phone calls and emails promptly to provide information and resolve issues.
- Assist with lobby concierge duties and local recommendations for guests.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service or hospitality is preferred but not mandatory.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and hotel property management systems (PMS).
- Ability to stand for long periods and lift moderate amounts of weight (up to 20 lbs).
- Flexibility to work various shifts, including weekends and holidays.