Job Description
Welcome to the heart of Sacramento! We are seeking a highly motivated and personable Front Desk Agent to join our award-winning hotel team. We pride ourselves on providing exceptional guest experiences and are proud to offer Daily Pay options to our valued employees.
In this role, you will be the first point of contact for our guests, ensuring their stay is memorable from the moment they arrive. If you thrive in a fast-paced environment and love connecting with people, we want to meet you.
Benefits Include:
- Daily Pay available (Get paid faster!)
- Flexible scheduling
- Health, dental, and vision insurance
- Employee discounts on hotel stays
- Advancement opportunities
Responsibilities
- Check guests in and out efficiently, ensuring all registration and payment processes are accurate.
- Handle guest inquiries, complaints, and requests with a smile and a focus on problem-solving.
- Manage the hotel’s switchboard and email correspondence promptly.
- Assist with lobby cleanliness and maintaining a welcoming atmosphere.
- Process daily housekeeping reports and ensure room readiness.
- Assist with the Night Audit duties during off-peak hours as needed.
Qualifications
- Minimum of 1 year of experience in front desk operations or hospitality is preferred.
- High school diploma or GED required.
- Proficiency in MS Office and hotel property management systems (PMS).
- Strong verbal communication and interpersonal skills.
- Ability to stand for extended periods and lift moderate amounts of weight.
- A valid driver's license is a plus.