Job Description
Join our award-winning team as a Front Desk Agent at Grand Harbor Hotel in downtown Baltimore! We're seeking energetic, customer-focused individuals to create memorable experiences for our guests. No prior experience required – we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, flexible shift schedules, and opportunities for advancement in a dynamic, fast-paced environment.
As the first point of contact, you'll be the face of our luxury property, handling check-ins, managing reservations, and ensuring seamless guest experiences. Our supportive team culture values teamwork and personal growth, making this ideal for career changers or recent graduates. Apply today and start your journey in hospitality excellence!
Responsibilities
- Efficiently manage guest check-in/check-out processes using our property management system
- Handle guest inquiries with professionalism and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Monitor occupancy levels and optimize room availability
- Uphold brand standards through consistent service delivery
- Assist with administrative tasks including reservation management
Qualifications
- High school diploma or equivalent (GED)
- Exceptional customer service orientation with strong communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and tech-savviness
- Flexibility to work evenings, weekends, and holidays
- Positive attitude and problem-solving mindset
- No prior experience required – training provided
- Valid work authorization in the United States