Job Description
Join the premier team at Pacific Heights Hotel Group, where hospitality meets excellence. We are currently seeking a dynamic and professional Front Desk Agent to welcome guests to our luxury property in the heart of Seattle. This is an exciting opportunity to join a company that values its employees and offers daily pay options for your hard work.
As a key member of our front-line team, you will be the first point of contact for our guests, setting the tone for their entire stay. We pride ourselves on our modern work environment and our commitment to providing exceptional guest experiences. If you are looking for a career in hospitality that offers flexibility and competitive compensation, we want to hear from you.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a seamless check-in and check-out process.
- Manage incoming phone calls and emails with professionalism and efficiency.
- Handle guest inquiries, requests, and complaints promptly to ensure high satisfaction levels.
- Process payments accurately using our property management system.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist with concierge services and local recommendations.
Qualifications
- High school diploma or equivalent required; hospitality or customer service experience is a plus.
- Excellent verbal and written communication skills.
- Proficiency with computer systems, specifically Microsoft Office and property management software.
- Strong problem-solving abilities and a positive attitude.
- Ability to stand for extended periods and lift light objects.