Job Description
Join our dynamic hospitality team as a Front Desk Agent in the heart of Seattle! We offer competitive daily pay, flexible scheduling, and a vibrant work environment where your customer service skills shine. As the first point of contact for our guests, you'll create memorable experiences while handling check-ins, reservations, and inquiries with professionalism and warmth. Perfect for individuals seeking immediate compensation opportunities in the thriving Seattle hospitality scene.
Responsibilities
- Manage guest check-ins/checkouts efficiently using PMS systems
- Handle reservation modifications and inquiries via phone/email
- Process payments and maintain accurate billing records
- Resolve guest concerns with empathy and solution-oriented approaches
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and local attractions to enhance guest experiences
- Maintain a clean and organized front desk area
Qualifications
- 1+ years of front desk or customer service experience
- Proficiency with hotel management software (e.g., Opera, Cloudbeds)
- Exceptional communication and multitasking abilities
- Ability to work flexible shifts including weekends/holidays
- Strong problem-solving and conflict resolution skills
- High school diploma or equivalent required
- Basic math and cash handling proficiency
- Prior daily pay or gig economy experience a plus