Job Description
Join our award-winning Baltimore hotel team as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in a luxury downtown setting. This immediate hire opportunity offers competitive pay, flexible scheduling, and potential for permanent placement. If you thrive in fast-paced environments and possess impeccable customer service skills, apply today to become the welcoming face of our hospitality legacy.
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management systems
- Handle reservations, room assignments, and billing inquiries with precision
- Resolve guest complaints and special requests promptly and diplomatically
- Coordinate with housekeeping and maintenance teams for optimal operations
- Maintain accurate guest records and confidential information
- Process payments and manage cash/credit transactions securely
- Uphold brand standards through professional appearance and communication
Qualifications
- 1+ years front desk or hospitality experience preferred
- Exceptional communication and conflict resolution skills
- Proficiency with PMS software (Opera, StayNTouch, etc.)
- Ability to multitask in high-pressure situations
- Valid Maryland hospitality certification (if applicable)
- Flexible availability including nights/weekends/holidays
- Basic knowledge of Baltimore attractions and services
- High school diploma or equivalent required