Job Description
Join our award-winning luxury hotel in the heart of Kansas City's vibrant downtown! We're seeking a dynamic Guest Services Manager to lead our front desk team and deliver exceptional hospitality experiences. This pivotal role combines leadership excellence with personalized guest care in a stunning setting featuring skyline views and world-class amenities. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth within our renowned hospitality group.
Responsibilities
- Lead, train, and mentor front desk team to ensure seamless guest check-in/check-out experiences
- Resolve guest inquiries and complaints with exceptional problem-solving skills
- Manage room inventory and optimize occupancy rates through strategic pricing
- Coordinate with housekeeping, maintenance, and F&B departments for flawless service delivery
- Implement and uphold brand standards for luxury guest experiences
- Monitor team performance metrics and implement improvement initiatives
- Assist with VIP guest arrangements and special event coordination
Qualifications
- 3+ years in hotel front desk management with luxury property experience
- Proven leadership skills with team development expertise
- Advanced knowledge of PMS systems (Opera/Micros preferred)
- Exceptional communication and conflict resolution abilities
- Strong financial acumen in revenue management and budgeting
- Ability to work flexible shifts including nights/weekends/holidays
- Kansas City hospitality network or local market knowledge
- Valid Missouri food handler certification (or willingness to obtain)