Job Description
Join our award-winning hospitality team at Grand Plaza Hotel and experience the flexibility of daily pay! We're seeking energetic Front Desk Agents to deliver exceptional guest experiences through our premium shift-based positions. Enjoy competitive hourly rates with daily payout options while working in the heart of San Francisco's vibrant downtown.
This role is perfect for multitaskers who thrive in fast-paced environments. You'll be the first point of contact for international and domestic guests, handling everything from check-ins to concierge services. Our modern facility offers state-of-the-art systems and a supportive team culture focused on professional growth.
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS software
- Handle reservation modifications and room assignments with precision
- Resolve guest inquiries and complaints with exceptional service standards
- Process payments and maintain accurate financial documentation
- Coordinate with housekeeping and maintenance teams for seamless operations
- Provide local recommendations and transportation assistance
- Maintain security protocols for guest and property safety
- Prepare daily reports for management review
Qualifications
- Minimum 1 year customer service or hospitality experience
- Proficiency in hotel management systems (Opera, Cloudbeds)
- Strong problem-solving and conflict resolution abilities
- Flexible availability for day/night/weekend shifts
- Basic cash handling and credit card processing skills
- Exceptional communication in English (additional languages a plus)
- Ability to stand for extended periods and lift 15 lbs
- Valid California work permit if applicable