Job Description
Join our award-winning hospitality team in Virginia Beach as a Front Desk Agent with daily pay options! Experience the flexibility of shift work while delivering exceptional guest experiences at our premier oceanfront property. This role offers immediate compensation, competitive wages, and career growth opportunities in a dynamic coastal destination.
We value professionalism, efficiency, and guest-centric service. As the first point of contact, you'll create memorable stays through seamless check-ins, personalized recommendations, and swift issue resolution. Enjoy daily pay, flexible scheduling, and a supportive team environment that recognizes your contributions.
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservations, room assignments, and billing inquiries
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Resolve guest concerns promptly and escalate complex issues
- Utilize property management systems (PMS) efficiently
- Provide local area recommendations and assist with transportation
Qualifications
- Minimum 1 year customer service or hospitality experience
- Proficiency with PMS systems (e.g., Opera, Delphi)
- Strong cash handling and reconciliation skills
- Exceptional communication and conflict resolution abilities
- Ability to work flexible shifts including nights/weekends/holidays
- Basic knowledge of Virginia Beach attractions and services
- High school diploma or equivalent required