Job Description
Join our award-winning team at the prestigious Oceanview Resort & Spa in Virginia Beach! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences with flexible shift work and daily pay options. Perfect for students, travelers, or those seeking supplemental income. Enjoy complimentary beach access, resort discounts, and a dynamic work environment just steps from the Atlantic Ocean.
Responsibilities
- Deliver 5-star guest check-in/check-out experiences
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for premium services
- Maintain security protocols and key control systems
Qualifications
- Minimum 1 year customer service experience
- Proficiency with PMS systems (Opera/Micros preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic math and cash handling accuracy
- Positive attitude and problem-solving mindset
- High school diploma or equivalent