Job Description
Join our award-winning team at Grand Capital Hotel in Washington, Ohio, where exceptional service meets luxury hospitality. We're seeking a dynamic Front Desk Agent to create unforgettable experiences for our discerning guests. As the first point of contact, you'll embody our commitment to excellence while managing seamless check-in/out processes, resolving inquiries with finesse, and contributing to our 5-star reputation. Enjoy competitive compensation, comprehensive benefits, and a vibrant work environment in Ohio's premier hospitality destination.
Responsibilities
- Deliver personalized guest check-in/out experiences with efficiency and warmth
- Manage room inventory and reservations using PMS systems
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Market hotel amenities and services to enhance guest satisfaction
- Maintain a clean, organized front desk area at all times
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in PMS systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of hospitality industry trends
- High school diploma or equivalent required
- Flexible availability including weekends and holidays