Job Description
Join our award-winning team at Coastal Hospitality Group as a Front Desk Agent in vibrant Long Beach, CA! We're seeking energetic professionals to deliver exceptional guest experiences in our luxury oceanfront resort. Enjoy competitive pay, flexible shift schedules, and immediate start dates. If you thrive in fast-paced environments and excel at creating memorable stays, apply today!
Responsibilities
- Check in/out guests efficiently with our proprietary hospitality software
- Manage room reservations and coordinate with housekeeping/ maintenance teams
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and maintain accurate financial records
- Uphold brand standards for cleanliness and safety protocols
- Collaborate with concierge team for local activity recommendations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficient in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Valid California driver's license (for va duties)
- High school diploma or equivalent required
- Multilingual abilities (Spanish/Chinese) strongly preferred