Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Horizon Hotels! We're seeking energetic, customer-focused individuals to create memorable guest experiences during day, evening, and overnight shifts. No prior experience required—comprehensive training provided!
This full-time role offers competitive pay, flexible scheduling, and growth opportunities within our expanding portfolio. Perfect for career changers, recent graduates, or hospitality newcomers. Enjoy our prime Tampa location with complimentary parking and employee discounts.
Responsibilities
- Efficiently check in/out guests using property management systems
- Manage reservations, room assignments, and billing inquiries
- Handle guest requests with professionalism and discretion
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards during all guest interactions
- Respond to emergency situations following protocols
Qualifications
- High school diploma or equivalent (GED accepted)
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Basic computer proficiency with willingness to learn systems
- Strong problem-solving and multitasking abilities
- Professional appearance and positive attitude
- No prior experience required—training provided