Job Description
Are you a charismatic professional looking to join a thriving team in the heart of Tucson? Apex Hospitality Group is currently hiring a highly motivated Front Desk Agent to manage our front operations.
We pride ourselves on our Daily Pay benefit, giving you access to your hard-earned money when you need it most. If you thrive in a fast-paced environment and enjoy providing top-tier customer service, this is the opportunity for you.
As the first point of contact for our guests, you will set the tone for their entire stay. We offer competitive pay, flexible shift work options, and a supportive work culture.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a smooth check-in and check-out process.
- Manage incoming calls and emails with professionalism, answering inquiries and routing messages.
- Process payments accurately and handle cash transactions while maintaining strict security protocols.
- Handle guest complaints or special requests immediately, escalating issues when necessary to ensure satisfaction.
- Maintain the reception area and lobby to ensure a pristine and inviting atmosphere for all visitors.
- Assist with booking reservations and managing room availability using property management software.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
Qualifications
- High school diploma or GED is required; hospitality experience is a plus.
- Strong verbal communication skills and a professional demeanor.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Ability to work flexible shifts, including weekends, evenings, and holidays.
- Previous experience in front desk or customer service roles is preferred.
- Must be reliable, punctual, and able to stand for extended periods.