Job Description
Join our award-winning team at Grand Plaza Hotel Dallas, where exceptional service meets Southern hospitality! We're seeking charismatic Front Desk Agents to create unforgettable guest experiences in the heart of the city's vibrant downtown. As the first point of contact, you'll embody our luxury brand standards while managing check-ins, reservations, and guest inquiries with precision and warmth. Enjoy competitive benefits, career growth opportunities, and a dynamic work environment in one of America's most exciting cities.
Responsibilities
- Deliver personalized check-in/out experiences while maintaining efficiency during peak hours
- Manage reservation systems and optimize room inventory to maximize occupancy
- Resolve guest inquiries with empathy and problem-solving skills
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and handle cash/credit transactions accurately
- Utilize hotel management software (Opera/PMS) and communication tools
- Uphold brand standards through consistent service excellence
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience in luxury hotels
- Proficiency in Opera, Fidelio, or similar property management systems
- Exceptional communication and conflict resolution abilities
- Strong organizational skills with attention to detail
- Ability to multitask in fast-paced environments
- Basic knowledge of Dallas attractions and transportation
- Flexible schedule availability including nights, weekends, and holidays