Job Description
Welcome to The Grandview Hotel & Suites
We are seeking a charismatic and professional Front Desk Agent to become the face of our brand in the heart of Dallas. If you have a passion for hospitality and exceptional customer service, we want you on our team.
As a Front Desk Agent, you will be responsible for creating a welcoming atmosphere for our guests, managing reservations, and ensuring smooth operations at the front desk. We offer a competitive salary, a comprehensive benefits package, and a supportive work environment where your contributions are valued.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00)
- Employee discounts on dining and amenities
- Comprehensive health, dental, and vision insurance
- Paid training and career advancement opportunities
- Uniform provided and laundry service included
Don't miss this opportunity to elevate your career in the hospitality industry. Apply now to join The Grandview Hotel family!
Responsibilities
- Greet guests warmly and professionally upon arrival, ensuring a positive first impression.
- Check guests in and out efficiently, verifying all reservation details and collecting payments accurately.
- Answer incoming calls and emails promptly, responding to inquiries regarding reservations, amenities, and local attractions.
- Handle guest complaints or special requests with patience and discretion, escalating issues to management when necessary.
- Maintain the cleanliness and organization of the front desk area, lobby, and common spaces.
- Assist with administrative tasks such as filing, data entry, and inventory management.
- Enforce hotel policies regarding security, safety, and noise regulations.
Qualifications
- High school diploma or GED required; hospitality or hotel management certification is a plus.
- Previous experience in a front desk or customer service role is preferred.
- Proficient in Microsoft Office Suite and Property Management Systems (PMS).
- Strong verbal communication and interpersonal skills.
- Ability to stand for extended periods and lift light objects.
- Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
- Professional appearance and demeanor at all times.