Job Description
Join our award-winning luxury waterfront hotel and become the face of exceptional hospitality. As Front Desk Manager, you'll lead our guest experience team, ensuring seamless operations and memorable stays for international travelers and business clients. We offer competitive benefits, career growth, and a vibrant work culture in America's Finest City.
Responsibilities
- Train and supervise front desk agents, concierge, and bell staff
- Handle VIP guest requests and complex reservation management
- Resolve escalated guest issues with professionalism
- Optimize check-in/check-out processes using Opera PMS
- Collaborate with housekeeping and F&B teams for service excellence
- Monitor room inventory and maximize revenue opportunities
- Implement hotel brand standards and sustainability practices
Qualifications
- 5+ years hotel front desk experience with 2+ years in leadership
- Proficiency in hotel management systems (Opera, Delphi)
- Exceptional problem-solving and conflict resolution skills
- Bilingual proficiency (English/Spanish) highly preferred
- Valid California Food Handler Card
- Knowledge of San Diego tourism landscape
- Flexible availability including nights/weekends/holidays
- BS in Hospitality or equivalent certification preferred