Job Description
Join our award-winning team at Grand Plaza Hotels, where hospitality excellence meets Southern charm. We're seeking a dynamic Front Desk Agent to be the first point of contact for our esteemed guests in the heart of Dallas. This role combines impeccable customer service with operational precision in a luxurious environment. Enjoy competitive benefits, growth opportunities, and a workplace culture that celebrates your talents.
As a Front Desk Agent, you'll manage guest check-ins/out, process reservations, and resolve inquiries with professionalism and warmth. Our ideal candidate thrives in fast-paced settings and takes pride in creating memorable experiences. If you're passionate about hospitality and ready to elevate your career, apply today!
Responsibilities
- Efficiently manage guest check-ins, check-outs, and room assignments using hotel management systems
- Handle guest inquiries and resolve complaints with empathy and urgency
- Process payments, manage cash drawer, and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Upsell hotel amenities and services to enhance guest experiences
- Maintain security protocols and confidential guest information
- Participate in daily briefings and contribute to process improvements
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years experience in hotel front desk or customer service role
- Proficiency with hotel management systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure environments
- Basic mathematical skills for financial transactions
- Flexible availability including nights, weekends, and holidays
- Valid Texas driver's license (if valet services required)