Job Description
Are you a natural people person looking for an exciting opportunity in the heart of Denver? The Grand Denver Hotel is currently seeking a friendly, organized, and reliable Front Desk Agent to join our dynamic hospitality team. We value personality and attitude, so no prior experience is necessary—we provide comprehensive training to help you succeed!
As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their stay. If you are looking for a part-time role that offers flexibility and growth within the luxury hospitality industry, we want to meet you.
Responsibilities
- Guest Relations: Greet guests warmly upon arrival and departure, ensuring a welcoming and memorable experience.
- Check-In/Out: Efficiently manage the check-in and check-out processes, verifying identity and collecting payments accurately.
- Communication: Answer incoming calls, respond to emails, and relay messages promptly and professionally.
- Operations: Assist with reservation inquiries, manage room keys, and provide directions or local recommendations.
- Front of House: Maintain the cleanliness and organization of the reception area, lobby, and front desk supplies.
- Problem Solving: Address guest complaints or issues with a positive attitude and escalate complex matters to management when necessary.
Qualifications
- No Experience Required: We welcome candidates with no prior hospitality experience; training is provided.
- Education: High school diploma or GED equivalent.
- Skills: Basic computer proficiency and familiarity with hotel management software is a plus but not mandatory.
- Communication: Excellent verbal and written communication skills in English.
- Availability: Must be available to work flexible hours, including evenings, weekends, and holidays.
- Personality: A professional demeanor with a friendly and outgoing personality.