Job Description
Welcome to the Raleigh Grand Hotel, where luxury meets Southern hospitality. We are currently seeking a dedicated and professional Front Desk Agent to join our full-time team. As the first point of contact for our guests, you will play a pivotal role in creating a memorable stay and upholding our reputation for excellence.
About the Role:
In this dynamic position, you will manage front desk operations, ensuring seamless check-ins and check-outs while providing exceptional customer service. We value individuals who are tech-savvy, detail-oriented, and possess a warm, welcoming demeanor.
Responsibilities
- Check guests in and out efficiently using the property management system (PMS).
- Answer incoming calls and emails promptly, maintaining a professional and courteous tone.
- Handle guest inquiries, complaints, and special requests with empathy and effective problem-solving skills.
- Maintain the cleanliness and organization of the front desk area, lobby, and public spaces.
- Process payments and manage cash drawers accurately according to company policies.
- Assist with luggage handling and coordinate with housekeeping to ensure room readiness.
Qualifications
- High school diploma or GED is required.
- Previous experience in a hotel front desk or customer service role is preferred.
- Proficiency in Microsoft Office Suite and hotel management software.
- Strong verbal communication and interpersonal skills.
- Ability to work flexible shifts, including weekends, holidays, and evenings.