Job Description
Are you passionate about creating memorable guest experiences? The Grand Plaza Hotel & Suites is currently seeking a dedicated and detail-oriented Hotel Manager to join our prestigious team in the heart of Charlotte, NC. We pride ourselves on delivering world-class hospitality and are looking for a leader to help us maintain our standard of excellence.
As part of our full-time staff, you will play a pivotal role in ensuring our guests feel welcomed, comfortable, and valued from the moment they arrive. We offer a dynamic work environment with opportunities for professional growth and a comprehensive benefits package.
Responsibilities
- Oversee daily operations of the hotel, including front desk, housekeeping, and maintenance coordination.
- Ensure the highest standards of guest service and address any complaints or special requests with urgency and professionalism.
- Manage staff scheduling, training, and performance evaluations to foster a positive and productive work environment.
- Monitor and maintain inventory levels for food, beverage, and amenities to minimize waste and control costs.
- Ensure strict compliance with all local, state, and federal health and safety regulations.
- Build strong relationships with guests and local businesses to enhance the hotel's reputation.
- Collaborate with the sales team to drive occupancy and promote special packages.
Qualifications
- High school diploma or GED required; Associate's degree in Hospitality Management is a plus.
- Minimum of 2-3 years of experience in hotel management or a supervisory role in the hospitality industry.
- Strong interpersonal and communication skills, with the ability to interact professionally with guests and staff.
- Proven ability to lead, motivate, and train a diverse team effectively.
- Flexibility to work evenings, weekends, and holidays as required by the hotel schedule.
- Proficiency in property management systems (PMS) is preferred.