Job Description
Are you the face of a premium hotel? Apex Hospitality Group is seeking a dynamic and professional Front Desk Agent to join our award-winning team in the heart of Denver.
We are looking for individuals who thrive in a fast-paced environment and are dedicated to delivering impeccable guest experiences. If you are passionate about hospitality and ready to advance your career, we want to hear from you.
Why Join Us?
- Competitive hourly pay and benefits package.
- Opportunities for career growth within the company.
- Training in state-of-the-art hospitality management systems.
Responsibilities
- Execute seamless check-in and check-out procedures for guests with accuracy and efficiency.
- Manage the front desk switchboard, respond to inquiries, and direct calls promptly.
- Process payments, including credit cards and cash, ensuring all transactions are recorded accurately.
- Handle guest complaints and requests with a focus on problem-solving and customer satisfaction.
- Maintain a pristine lobby area and ensure the reception desk is organized and welcoming.
- Collaborate with housekeeping and maintenance teams to address guest needs.
Qualifications
- High school diploma or GED required; hospitality degree is a plus.
- Minimum of 1-2 years of experience in a front desk or guest services role.
- Strong verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and hotel PMS software (e.g., Opera, OpenTable).
- Ability to work flexible hours, including weekends and holidays.
- Professional appearance and demeanor at all times.