Job Description
Join our award-winning team at the Grand Pacific Hotel in Long Beach, CA! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth in the heart of Southern California's vibrant hospitality scene.
As the first point of contact for our international guests, you'll embody our brand's commitment to excellence while managing check-ins, reservations, and guest inquiries. Enjoy a modern work environment with flexible scheduling and recognition programs for top performers.
Responsibilities
- Efficiently manage guest check-ins/check-outs using Opera property management system
- Process payments and resolve billing discrepancies with precision
- Coordinate with housekeeping and maintenance teams for guest requests
- Handle VIP arrivals and personalized guest experiences
- Operate switchboard and manage reservation modifications
- Implement upselling strategies for room upgrades and amenities
- Maintain accurate records in the guest management system
- Respond to emergency situations following protocol
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of Long Beach attractions and transportation
- Flexibility to work weekends, evenings, and holidays
- High school diploma or equivalent required
- Valid California driver's license preferred