Job Description
Join our award-winning downtown Denver hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking charismatic hospitality professionals to deliver exceptional service at Colorado's premier luxury destination. Enjoy competitive benefits, career growth opportunities, and work in a stunning environment with panoramic mountain views.
At Grand Horizon Hospitality, we believe our team is our greatest asset. You'll receive comprehensive training, employee discounts, and a supportive culture that values your contributions. If you're passionate about creating memorable guest moments and thrive in fast-paced settings, this is your next career move!
Responsibilities
- Deliver warm, personalized check-in/check-out experiences while managing reservations and room assignments
- Handle guest inquiries with professionalism, resolve issues promptly, and anticipate needs proactively
- Maintain accurate billing records and process payments efficiently using Opera/PMS systems
- Coordinate with housekeeping, maintenance, and valet teams to ensure seamless operations
- Upsell premium rooms, amenities, and local experiences to enhance guest satisfaction
- Execute safety protocols and emergency procedures with calm authority
- Contribute to daily revenue goals through targeted sales initiatives
Qualifications
- Minimum 2 years luxury hotel front desk experience preferred
- Expert knowledge of Opera, Fidelio, or similar property management systems
- Exceptional communication skills with multilingual capabilities a plus
- Proven ability to multitask in high-pressure environments
- Valid Colorado hospitality or food handler certification
- Strong problem-solving aptitude and conflict resolution skills
- Flexible availability including nights, weekends, and holidays
- Professional appearance and polished demeanor