Job Description
Join our award-winning hospitality team at the Indianapolis Grand Hotel, where exceptional service meets vibrant city energy! As a Front Desk Agent, you'll be the welcoming face of our luxury downtown hotel, creating memorable experiences for guests from around the world. We offer comprehensive training, career advancement opportunities, and a supportive team environment perfect for launching your hospitality career.
Why Join Us? Competitive pay, flexible scheduling options, employee discounts, and access to professional development programs. Our commitment to employee growth means you'll gain transferable skills in guest relations, conflict resolution, and operations management.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm hospitality
- Manage reservations, room assignments, and billing inquiries
- Respond promptly to guest requests and resolve issues with empathy
- Maintain accurate records of guest preferences and special requests
- Collaborate with housekeeping, maintenance, and security teams
- Process payments and maintain secure cash handling procedures
- Utilize hotel management software (Opera training provided)
- Uphold brand standards for cleanliness and presentation
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with willingness to learn new systems
- Professional appearance and positive attitude
- Flexibility to work evenings, weekends, and holidays
- Valid Indiana driver's license (if required for errands)