Job Description
We are seeking a dynamic and welcoming Front Desk Agent to join our vibrant team in Phoenix. As the first point of contact for our guests, you will set the tone for their entire experience. We are looking for enthusiastic individuals who are ready to start their career in hospitality with no prior experience required.
Why Join Us?
- Competitive Pay: Earn between $15.00 - $18.00 per hour.
- No Experience Needed: We provide comprehensive on-the-job training.
- Growth Opportunities: Clear career advancement paths within the hospitality industry.
- Flexible Scheduling: Work-life balance is a priority for us.
If you have a friendly demeanor and a passion for helping others, we want to meet you!
Responsibilities
- Greet and Welcome: warmly welcome guests upon arrival and ensure a smooth check-in/check-out process.
- Phone Management: professionally answer, screen, and direct incoming calls to appropriate departments.
- Guest Inquiries: respond to guest questions regarding hotel amenities, local attractions, and services.
- Administrative Support: handle mail, packages, and faxes with accuracy and efficiency.
- Reservations: assist with processing reservations and updating guest information in the management system.
- Maintain Lobby: keep the reception area clean, organized, and welcoming at all times.
Qualifications
- High School Diploma: or equivalent is preferred.
- Communication Skills: Excellent verbal and written communication abilities.
- Interpersonal Skills: Ability to interact positively with a diverse range of people.
- Computer Literacy: Basic proficiency with computers and Microsoft Office Suite is a plus.
- Professionalism: Punctual, neat appearance, and a positive attitude.
- Entry Level Friendly: Motivated to learn and grow within the hospitality sector.