Job Description
Join our award-winning team at the Grand Plaza Hotel as an Entry-Level Front Desk Agent! We're seeking energetic, customer-focused individuals to create memorable experiences for our guests in the heart of Seattle. No prior experience required – we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, health benefits, and growth opportunities in one of Washington's premier destinations.
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and room assignments using our property management system
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Assist with concierge services and local recommendations
- Maintain a clean, organized front desk environment
Qualifications
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including weekends/holidays
- Positive attitude with a passion for customer service
- Previous hospitality experience preferred but not required