Job Description
Join the heart of Portland's hospitality scene at The Grand Portland Hotel! We're seeking energetic individuals to kickstart their career in luxury guest services. No experience required—just your passion for creating exceptional experiences. Enjoy competitive pay, comprehensive training, and opportunities for advancement in our downtown landmark hotel.
Responsibilities
- Deliver warm, personalized check-in/check-out experiences for guests
- Manage reservations and optimize room assignments using Opera PMS
- Address guest inquiries with prompt, solutions-oriented communication
- Collaborate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Uphold brand standards while troubleshooting guest concerns
- Support concierge services with local recommendations
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and POS system aptitude
- Exceptional communication and interpersonal skills
- Ability to stand/walk for extended periods
- Flexibility to work evenings, weekends, and holidays
- Positive attitude and problem-solving mindset
- Previous customer service experience preferred but not required
- Knowledge of Portland attractions a plus