Job Description
Welcome to CityView Hotel Group, where hospitality meets opportunity. We are currently seeking a dynamic Front Desk Agent to join our team in the heart of Oklahoma City. This is an entry-level position perfect for individuals looking to kickstart a career in the hospitality industry with a company that values growth and service excellence.
As the face of our brand, you will ensure every guest feels valued from the moment they walk through the door. We offer a supportive environment, comprehensive training, and a competitive benefits package including employee discounts and career advancement pathways.
Responsibilities
- Greet and welcome guests with a warm, professional demeanor upon arrival.
- Check guests in and out efficiently, ensuring all paperwork is accurate.
- Manage phone inquiries and reservations using our property management system.
- Assist guests with local recommendations, directions, and concierge services.
- Handle incoming mail, packages, and messages with discretion and speed.
- Maintain the cleanliness and organization of the front desk area and lobby.
Qualifications
- High School Diploma or GED equivalent.
- Previous customer service or reception experience is a plus but not required (we train).
- Strong interpersonal and communication skills.
- Proficiency with computers and basic MS Office applications.
- Ability to stand for long periods and work flexible shifts, including weekends and holidays.