Job Description
Join our award-winning hospitality team at Mountain View Lodge as an Entry-Level Front Desk Agent! We're seeking energetic, customer-focused individuals to create memorable experiences for our guests in the heart of Colorado Springs. This shift-based role offers rapid career growth and comprehensive training in hotel operations. If you're passionate about service and thrive in dynamic environments, apply today!
Responsibilities
- Check guests in/out efficiently using PMS systems
- Manage room assignments and reservations
- Handle guest inquiries and resolve complaints
- Process payments and maintain accurate records
- Coordinate with housekeeping and maintenance teams
- Operate switchboard and manage communications
- Assist with valet and concierge services
Qualifications
- High school diploma or equivalent
- Previous customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic computer proficiency
- Professional appearance and demeanor
- Must pass background check