Job Description
Launch your hospitality career with Grand Harbor Hotels! We're seeking enthusiastic entry-level Front Desk Agents to create memorable guest experiences at our Baltimore location. No experience required – we provide comprehensive training to build your skills in customer service, operations, and hotel systems. Join our award-winning team where your smile and dedication will shine!
Enjoy competitive pay, flexible scheduling, and growth opportunities within our luxury hotel chain. If you're passionate about service and ready to start your journey in hospitality, apply today!
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel software
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Maintain accurate records of guest communications
- Process payments and manage cash drawer procedures
Qualifications
- No prior experience required – training provided!
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency
- Positive attitude with customer-first mindset