Job Description
Are you a people person with a passion for hospitality? Grand Plaza Hotel is seeking a dedicated Front Desk Agent to join our vibrant team in the heart of New York City. As the first point of contact for our guests, you'll create unforgettable experiences while advancing your career in luxury hospitality. This entry-level position offers comprehensive training and growth opportunities within our award-winning establishment.
Responsibilities
- Efficiently manage guest check-ins/checkouts and process payments
- Handle reservations and provide personalized recommendations for local attractions
- Resolve guest inquiries and concerns with exceptional service
- Maintain accurate records of guest preferences and special requests
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize hotel management software to track room availability and bookings
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic proficiency with hotel management systems
- Professional appearance and friendly demeanor
- Flexibility to work evenings, weekends, and holidays
- Previous customer service experience is a plus