Job Description
Join our award-winning team at Grand Hospitality Group as an Entry-Level Front Desk Agent! We're seeking passionate individuals to deliver exceptional guest experiences in the heart of Charlotte. As the first point of contact, you'll create memorable moments while mastering hospitality operations. Enjoy competitive pay, comprehensive benefits, and rapid advancement opportunities in a dynamic luxury environment.
Responsibilities
- Provide warm, personalized check-in/check-out experiences for guests
- Manage reservations, room assignments, and billing inquiries
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize property management systems (Opera/PMS) efficiently
- Resolve guest concerns with empathy and professionalism
- Process payments and maintain accurate financial records
- Uphold brand standards through consistent service excellence
Qualifications
- High school diploma or equivalent (Hospitality degree preferred)
- Basic computer literacy and comfort with reservation systems
- Exceptional communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Professional appearance and positive attitude
- Customer service experience (retaurant/hospitality a plus)
- Flexibility to work evenings, weekends, and holidays
- Valid North Carolina driver's license (if required by property)