Job Description
Join our award-winning team as a Front Desk Agent and launch your hospitality career in the vibrant heart of Phoenix! We're seeking energetic individuals with a passion for exceptional guest experiences to be the first point of contact for our luxury hotel guests. Enjoy competitive pay, comprehensive training, and growth opportunities in one of America's top travel destinations.
Responsibilities
- Check in/out guests efficiently while maintaining a warm, professional demeanor
- Manage reservations and room assignments using hotel management software
- Address guest inquiries and resolve service issues promptly
- Process payments and manage cash handling procedures
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services to enhance guest experiences
- Maintain accurate records of guest communications
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not required
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn proprietary systems
- Ability to work flexible shifts including nights/weekends
- Professional appearance and positive attitude
- Valid work authorization in the US