Job Description
Join our award-winning downtown Detroit hotel as an entry-level Front Desk Agent! We're seeking energetic, customer-focused individuals to deliver exceptional guest experiences at our luxury property. This role offers comprehensive training and career growth opportunities within our renowned hospitality group. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today to start your journey in the dynamic world of hotel management!
Responsibilities
- Check guests in/out efficiently using our property management system
- Manage reservations and room assignments with precision
- Respond to guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain a clean, organized front desk area
Qualifications
- High school diploma or equivalent required
- 0-1 years of customer service experience preferred
- Strong communication and interpersonal skills
- Proficiency with basic computer systems
- Ability to multitask in high-pressure situations
- Professional appearance and positive attitude
- Flexibility to work evenings, weekends, and holidays
- Basic math skills for handling cash transactions