Job Description
Start your hospitality career with us! Grand Hospitality Group is seeking friendly, energetic individuals for our Front Desk Agent positions in Wichita, KS. No prior experience required – we provide comprehensive training to help you thrive. Join our award-winning team and deliver exceptional guest experiences while building valuable skills in customer service and hotel operations.
Responsibilities
- Check guests in/out using our property management system
- Answer phones and manage reservation inquiries
- Assist with guest requests and resolve concerns promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and safety
- Complete daily shift reports and administrative tasks
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency
- Positive attitude and willingness to learn
- Reliable transportation to work
- Ability to work flexible schedules including weekends
- Previous customer service experience preferred but not required