Job Description
Join our award-winning hospitality team at Grand Hotel Sacramento as a Front Desk Agent! We're seeking enthusiastic entry-level professionals to deliver exceptional guest experiences in the heart of California's capital. This role offers comprehensive training and growth opportunities within our luxury hotel chain. Enjoy competitive pay, benefits, and a vibrant downtown location.
Responsibilities
- Manage guest check-in/check-out processes with accuracy and efficiency
- Handle reservation inquiries and modifications via phone/email
- Resolve guest concerns promptly using service recovery protocols
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize hotel management systems (Opera, etc.) for daily operations
- Uphold brand standards through consistent service delivery
Qualifications
- High school diploma or equivalent (hospitality certification a plus)
- Basic computer proficiency and POS system experience
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Professional appearance and customer service mindset
- Flexible availability including weekends/holidays
- No prior experience required - training provided