Job Description
Are you passionate about creating memorable guest experiences? Join our award-winning team at Grand Plaza Hotel in downtown Minneapolis! We're seeking energetic individuals to kickstart their hospitality careers as Front Desk Agents. This entry-level role offers comprehensive training and growth opportunities in one of Minnesota's most vibrant cities.
As the first point of contact for our international guests, you'll embody our brand's commitment to excellence while mastering check-in procedures, reservation management, and personalized service. Perfect for recent graduates or career-changers looking to thrive in a dynamic environment.
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management systems
- Handle guest inquiries with professionalism and resolve service issues promptly
- Process payments, manage room assignments, and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams for optimal guest satisfaction
- Operate switchboard systems and manage multi-line phone communications
- Assist with concierge services including local recommendations and transportation arrangements
- Execute daily front desk operations including key control and security protocols
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Strong communication skills with multilingual capabilities a plus
- Proficiency in hotel management software (Opera experience beneficial)
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic mathematical skills for cash handling and billing procedures
- Exceptional problem-solving abilities and attention to detail
- Valid work authorization and ability to pass background check